Effective Date: 08 August 2025

Last Updated: 08 August 2025

1. Introduction

Jasper Industries ("we," "our," or "us") operates www.jaspertata.com and provides automotive sales and services as an authorized Tata Motors dealer. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, visit our showrooms, or use our services.

By using our website or services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, postal address
• Vehicle Information: Vehicle preferences, current vehicle details, trade-in information
• Financial Information: Income details, employment information, credit history (for financing purposes)
• Identification Information: Driver's license, PAN card, Aadhaar card details
• Service Information: Vehicle service history, maintenance records, warranty information
• Communication Records: Inquiries, feedback, customer service interactions

2.2 Technical Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General location information based on IP address
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies

2.3 Third-Party Information

• Tata Motors Limited and its affiliated companies
• Credit bureaus and financial institutions
• Insurance companies
• Government agencies (for regulatory compliance)
• Marketing partners and lead generation services

3. How We Use Your Information

3.1 Sales and Services

• Processing vehicle purchases and sales transactions
• Arranging financing and insurance options
• Scheduling and conducting test drives
• Providing vehicle delivery and registration services
• Managing trade-in evaluations and transactions

3.2 After-Sales Support

• Scheduling and performing vehicle maintenance and repairs
• Managing warranty claims and service records
• Sending service reminders and recall notifications
• Providing customer support and technical assistance

3.3 Marketing and Communication

• Sending promotional offers and new model announcements
• Conducting market research and customer satisfaction surveys
• Personalizing marketing content and recommendations
• Inviting you to events and promotional activities

3.4 Legal and Compliance

• Complying with applicable laws and regulations
• Maintaining records for tax and accounting purposes
• Protecting against fraud and unauthorized transactions
• Enforcing our terms of service and agreements

4. Information Sharing and Disclosure

4.1 Authorized Sharing

• Tata Motors Limited
• Financial Partners: Banks and NBFCs
• Insurance Companies
• Service Providers
• Government Authorities

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation.

5. Data Security

• Encryption during transmission and storage
• Access controls
• Security training
• System monitoring
• Data backup

6. Data Retention

We retain your data as long as needed to fulfill the purposes outlined, comply with laws, resolve disputes, and provide ongoing support.

7. Your Rights and Choices

7.1 Access and Correction

• Access personal data
• Request correction
• Update communication preferences

7.2 Data Portability

You may request a copy of your personal data in a commonly used format.

7.3 Deletion

You may request data deletion, subject to legal obligations.

7.4 Marketing Opt-Out

• Unsubscribe link in emails
• Contact us directly
• Update account settings

8. Cookies and Tracking Technologies

We use cookies to remember preferences, analyze traffic, personalize content, and improve experience. You can manage cookies via browser settings.

9. Third-Party Links

We are not responsible for third-party site practices. Please review their privacy policies.

10. Children's Privacy

We do not knowingly collect information from children under 18. If discovered, we will delete the information.

11. International Data Transfers

Your information may be transferred outside India with proper safeguards in place.

12. Changes to This Privacy Policy

We may update this policy and notify users via website, email, or notices.

13. Contact Information

Jasper Industries
Privacy Officer
Address: 54/15/5,NH-16, Srivivasa Nagar Bank Colony, Vijayawada, Andhra Pradesh, India
Email: harinadhkumar.k@jasperindustries.com
Phone: 8466997863
Business Hours:
Monday - Saturday: 9:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM

14. Grievance Redressal

Contact our Grievance Officer:
Name: Mr Harinath.K
Email: harinadhkumar.k@jasperindustries.com
Phone: 8466997863
We will acknowledge your complaint within 24 hours and resolve it within 30 days.

This Privacy Policy is governed by the laws of India and complies with the Information Technology Act, 2000.